Legal Notices, Privacy Notices & FYI
Privacy Policy
We (as in Meena and Iggy the women behind E-Manai) believe in and uphold the right to the privacy of all users of our website's and services. We respect our client’s confidentiality and will not disclose any information we have to third parties without their express permission. Any client databases we have are for our own in-house administration and will not be given or sold to a third party without express permission.
Any information we get from 'cookies' is for the administration of the associated website and we will only use 'cookies' when it is necessary for the efficient operation of that particular website.
Any e-mails or addresses communicated to us are used only for the purpose intended by the sender.
Whenever you request a page through your browser data such as:
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your IP address
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browser and version
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operating system
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time and date
then the details of the site from which you came is stored in a log file and/or database.
This information cannot be used to identify specific individuals, and is only used for:
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website and system administration
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research and development
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anonymous user analysis
Information supplied via this website will not be disclosed to any unauthorised third party.
We do not store credit card details nor do we share financial details with any 3rd parties.
Data Compliance
If you believe that any information we are holding on you is incorrect or incomplete, please write or e-mail m@e-manai.com as soon as possible to the above address. We will correct any information which was found to be incorrect promptly
Disclosure
The recommendations and opinions expressed in any part of this website are 100% our own.
E-Manai does accept forms of compensation or participate in affiliate relationships for approved partners. This means that when a link to a product is provided where you can purchase from these websites directly, E-Manai will receive a small percentage at no extra cost to you.
E-Manai will only recommend products for which we have a real feel and vibe for, anotherwords only stuff that we own and use!
Delivery
We offer two delivery services Standard & Premium.
Standard delivery is usually delivered by Royal Mail and should arrive 4-6 working days after the order is placed. Premium delivery service is Royal Mail Next Day Delivery Service. Based on the size and value of your order, we may choose to dispatch it by a different method.
Returns and Refunds
Can I return items that I do not want?
Absolutely. Whenever you buy from us you have 30 days, which starts on the day you receive your items. If for any reason you are not satisfied with your items, please email us on m@e-manai.com with your order number and we will email a Returns Order to send the item back to us for a full refund of the item price. You are responsible for covering all postage costs associated with the return of items. Please send it back to using a fully insured and trackable method of postage.
How should I return faulty items?
Please email us on m@e-manai.com with your order number and we will email a Returns Order to send the item back to us for a full refund of the item price and all postage costs associated with the return of faulty items. Please send it back using a fully insured and trackable method of postage.
How long will my return take to be processed?
We promise to process your return within 30 days of receiving it. However, most of the time we process returns much quicker than this and aim to process them within 7 - 10 days.